Supply Chain Systems and Data Analytics Specialist at One Acre Fund

About the Role

You will responsible for data analytics, system implementations, testing, and change management, and managing daily operations across multiple countries. You will be a part of Global Supply Chain(GSC) department and will report directly to Supply Chain Operations manager.

Responsibilities

• Develop Power BI Reports:
  • Build the scoped pipeline of new reports to support actionable insights for decision-making.
  • Troubleshoot and maintain existing Power BI reports to implement tweaks and adjustments based on user needs.
• Manage Tech Service Desk Daily Operations:
  • Ensure prioritization, escalation and resolution of issues, being the first point of contact for critical service desk matters.
  • Manage service desk workflows, track performance, and ensure follow-up on all service requests.
• Systems Implementation & Testing Support:
  • Collaborate with IT, Business Analysts, and other departments to ensure successful implementation of new systems.
  • Lead testing phases for new system features, working with relevant teams to validate functionality.
  • Support post-implementation reviews and follow-up actions for system improvements.
• Systems User Training & Change Management Support:
  • Develop and deliver training materials to end-users for newly implemented systems and updates.
  • Lead user training sessions and ensure support post-training.
  • Help guide change management initiatives to ensure smooth transitions during system upgrades or changes.
• Documentation Support for Business Analysts:
  • Provide documentation support for Business Analysts during system analysis and project documentation phases.
  • Ensure all necessary documentation is up-to-date and communicate system specifications, user manuals, and troubleshooting guides.
• Seasonal Operations:
  • Lead Farmer Inputs Season Operations Calendar to ensure all important milestones are triggered.
  • Own Stakeholder collaboration to ensure efficient coordination of respective actions from each team. 
  •  Conduct Forecast vs. Actuals analysis for post-season reviews.

Qualifications

• Experience with service desk management tools and process tools like Confluence and Draio.
• Experience creating concise process documentation and conducting user training.
• Collaboration skills to implement projects with cross-functional stakeholders.