IT Trainee at Kempinski Hotel

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
– Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
– Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
– Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
– Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
– Assist in the purchase of all AV equipment
– Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
– Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
– Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
– Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
– Manages and maintains Database Management Systems
– Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
– Prepare crystal reports
– Solve technical and operational challenges in the scope of IT reported by users.
– To support computers in hardware and software malfunction in coordination with all the departments.
– To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
– Maintain complete record of the systems related inventory.
– Coordinate the timely repair of the faulty computer systems and equipment.
– Establish and maintain procedures of the backup and restoration of all data and programs in the system.
– Coordinate the data and emergency procedures in the event of system failure.
– Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
– Keep all systems and software up to the current release.
– Advise hotel management on the existing and future systems being developed/implemented.
– Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
– Set up and maintain the office automation systems in the hotel.
– Support Systems, local area network, and wide system office.
– Handle all administrative in the information system office.
– Assist the users on the use of the information systems in the hotel.
– Prepare and maintain documentation n all hotel software applications.
– Maintain and inventory listing of all computer hardware in the hotel.